Terms & Conditions

  1. The customer must provide correct and complete details including name, pickup address, and contact number at the time of booking.
  2. OFFWASH is not responsible for color fastness or shrinkage of clothing.
  3. OFFWASH does not guarantee 100% removal of any kind of stains.
  4. OFFWASH cannot be held responsible for broken buttons, hooks, beads, trimmings, or thread-outs.
  5. OFFWASH is not liable for delays, loss, or damage due to unforeseen circumstances or causes beyond control.
  6. Customers are requested to count and measure their fabrics at the time of pickup and delivery.
  7. Any exchange or damage must be reported immediately to OFFWASH customer care; delays void responsibility.
  8. OFFWASH is not responsible for loss or damage of valuables or non-cleanable items left in garments (e.g., money, jewelry).
  9. Compensation for missing garments is limited to ₹150.00 per piece.
  10. We strive for timely pickup and delivery at all times.
  11. OFFWASH is not responsible for garments handed directly to delivery personnel without a formal order.
  12. If dissatisfied, customers must contact OFFWASH within 24 hours for resolution.
  13. Terms & Conditions may be updated periodically. Please review this page for changes.
  14. By availing services, customers confirm they have read and agreed to these terms.
  15. For questions or suggestions, contact us at hello@offwash.com or call +91 9507771920/1919/1918.